At Vintage Wine Tools, we take as much care in ensuring your satisfaction as we do in curating our premium barware collection. Should any item not meet your expectations, our refined returns process ensures resolution with the elegance of a perfectly balanced cocktail.

Our Return Philosophy

We stand behind every hand-selected piece in our collection, from precision Japanese bar spoons to crystal coupe glasses. If you’re not completely satisfied, we’ll gladly accept returns of most items within 15 days of delivery.

Non-Returnable Items

To maintain hygiene and quality standards, we cannot accept returns on:

  • Garnishes (including all food products like cherries)
  • Bitters and cocktail mixers (opened or unopened)
  • Personalized or monogrammed items
  • Books with visible signs of use

All returned items must be in original condition with packaging and tags intact.

The Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email our concierge team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund
Subject: Return Request – Order #[Your Order Number] Dear Vintage Wine Tools Team, I would like to request a return/exchange for my recent order: Order Number: [Insert] Item(s) for Return: [Product Name(s)] Reason: [Damaged/Incorrect Item/Unsatisfactory/Other] Preferred Resolution: [Refund/Exchange for (specific product if applicable)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Within 2 business days, our cocktail-enthusiast support team will email you a Return Authorization Number (RAN) and shipping instructions.

Step 3: Package & Ship

Securely package the items using the original packaging (when possible) and include:

  • The RAN clearly visible on the exterior
  • A copy of your original invoice

Ship to:
Vintage Wine Tools Returns
3269 Oakwood Avenue
New York, NY 10025
USA

Step 4: Processing

Once received, our quality team will inspect the items within 3-5 business days. You’ll receive email confirmation when your return is processed.

Refund Details

Approved refunds will be issued to your original payment method within:

  • Credit Cards: 5-7 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Policy

For exchanges:

  • We’ll ship your replacement item once the return is received
  • Price differences will be charged/refunded accordingly
  • International customers may be responsible for additional shipping costs

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for expedited replacement at no cost to you.

International Returns

For our global clientele outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid customs fees
  • We cannot refund original customs/duties paid

Should you have any questions about our returns policy, our dedicated support team stands ready to assist at [email protected].

Cheers to your satisfaction,
The Vintage Wine Tools Team