At Vintage Wine Tools, we’re passionate about bringing cocktail culture to enthusiasts worldwide. Below you’ll find answers to common questions about our premium barware and delivery service.

Product Questions

What types of products do you specialize in?
We curate premium cocktail-making essentials including:
• Handcrafted glassware (Copa Balloons, Coupes/Nick & Nora glasses)
• Professional bar tools (spoons, muddlers, complete sets)
• Quality garnishes and mixers (bitters, cherries, cocktail mixers)
• Stylish accessories (decanter sets, flasks, coasters & trays)
• Educational resources (cocktail books, recipe guides)
Are your products suitable for professional bartenders?
Absolutely! Our collection is selected to meet both home mixologist and professional standards. Many of our Japanese steel tools and crystal glassware are bar-industry favorites.
Do you offer gift-ready packaging?
Yes! Our Cocktail Gift Sets and Gin Cocktail Sets come in premium packaging, complete with our signature cocktail recipe guide.

Ordering & Account

What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal for secure global transactions.
Can I modify my order after placement?
We process orders quickly to ensure fast delivery. Please email [email protected] immediately with your order number if changes are needed – we’ll do our best to accommodate requests before shipment.

Shipping & Delivery

What are your shipping options?
Standard Shipping ($12.95): Via DHL/FedEx (10-15 days after 1-2 day processing)
Free Shipping: Orders over $50 via EMS (15-25 days after processing)
Do you ship worldwide?
We ship globally except certain remote Asian regions. Contact us for specific country inquiries. International customers are responsible for applicable duties upon delivery.
How is fragile glassware packaged?
Each glass item receives custom protective wrapping with premium padding. Our team conducts pre-shipment quality inspections to ensure safe arrival.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from delivery date. Items must be unused and in original packaging. Please email [email protected] to initiate returns.
What if my item arrives damaged?
Contact us immediately with photos of damaged items and packaging. We’ll expedite replacements for manufacturing defects or shipping damage.

Customer Service

How can I contact your team?
Our cocktail-enthusiast staff is available at [email protected]. We typically respond within 24 hours (excluding weekends).
Do you offer cocktail recipe advice?
Certainly! Every order includes our professional recipe guide. For personalized recommendations, email our team with your spirit preferences.

Still have questions? Our team would be delighted to assist in crafting your perfect cocktail experience. Cheers!

The Vintage Wine Tools Team
3269 Oakwood Avenue, New York, US 10025